We deliver to the UK and internationally. You can find a full list of our delivery locations here.
We aim to deliver UK orders within 3-5 working days from when you place your order.
Yes, we can deliver to an alternative address, i.e. your work address, if you wish. When placing an order you are offered the option of adding a different delivery address.
Unfortunately no, we are unable to deliver to PO Box addresses.
Next Working Day Delivery £6 (if ordered Mon-Thurs before 2pm)’
On the rare occasion that one of your items is not available in our warehouse, we will source it from one of our stores. These items are sent separately to you so that you receive them as soon as possible, so the rest of your order will be on its way in a separate parcel. However, we do try to send as few parcels as possible.
We deliver by courier and all parcels must be signed for. If you’re not at home when the courier attempts to deliver, they will leave the parcel with a neighbour or arrange a redelivery. They will leave a card with a contact telephone number to call to rearrange your delivery. Any orders not delivered within eight days will be sent back to our warehouse and you will be issued with a refund. Please allow up to 14 days for the refund to be processed back onto your card.
In the unlikely event that an item has arrived in a less than perfect condition, please return it to us. We are unfortunately unable to offer a postal exchange, however if you contact us we will be more than happy to place a replacement order and ensure this is with you as soon as possible.
Our dispatch notes require some kind of postage to be printed, so that we know which kind of order you placed. Rest assured our systems are only capable of charging you for postage once; there is no additional cost for multiple parcels.
Please Contact Us for Order Query.
Our returns policy entitles you to a refund for item(s) bought online with a proof of purchase within 28 days of receipt.
Returning to SwankShe is free within the UK.
Items must be unused and returned in perfect condition (ideally in the original packaging). For hygiene reasons, we are unable to refund face masks, hosiery or earrings.
Go to your account page and check the orders tab. We already added a refund button here, so you need to fill out refund details. Click Here For Refund
Please return this back to us for a full refund.
If you have the original packaging this can be used to return any unwanted goods, however, if you no longer have this please just package the item(s) securely.
Sending them back to us using the Freepost returns label that is included in your order. Find full details about returning items on our returns page.
We are unable to offer exchanges by post. Alternatively, you can place a subsequent order for the new product and return the original product using our free returns options outlined above.
Once we have received your item(s) back and have checked that they are in a resalable condition, a refund will be processed via the method of payment you used. You will receive an email confirming your refund within 14 working days of posting your item back to us. If you card has since expired you should still receive your refund, provided your account remains open.
Please allow 14 working days for returns to be received by our distribution centre and processed from the date of posting. Once your return is processed you will be notified by email.
Our returns policy entitles you to a refund for item(s) bought online with a proof of purchase. You can return all items within 28 days of receipt.
Please allow up to 14 working days for your return to be received back and for a refund to be processed. You will receive an email confirmation as soon as the refund is processed for you. If you have not received a refund or confirmation within 14 days of posting your order back to us please returns page contact customer services and attach a picture or scan of your proof of postage receipt, so that we can clearly read the information on it.
If your items were posted back in separate parcels, please allow 10 working days as they may have been separated during sourcing or processing and would not necessarily arrive back at the same time. If your items were posted back in the same parcel please contact us and attach a picture or scan of your proof of postage receipt, so that we can clearly read the information on it.
If you have missed the deadline for returns and would still like to return your, please contact our customer service team who will be able to discuss all available options with you.
No, you can place an order using our guest checkout. You then have the option to create an account if you like, as this will make all future orders easier and quicker. If you need a refund, then you need an account; else, you can contact us.
Simply select an item from anywhere on this site, choose your preferred colour and size and then add it to your shopping bag. Once you have finished shopping, follow the checkout procedure to purchase your item(s).
Please contact our customer service team and they’ll be happy to help you.
When you complete an order, you will see a page showing your order and payment details. We’ll then send you an email confirming we’ve received it. You can also sign into your account and check your recent order status.
You can pay using any major credit or debit cards including.
Please check the size guide we have already added to every product.
Simply enter your promotional code where prompted at the checkout and the relevant amount will automatically be deducted from your total. Please note that only one promotional code can be used per order.
Please contact our customer service team and they’ll be happy to try and find the item, or an alternative solution for you.
We know how important it is to store any information that you provide securely, so accordingly we use the very latest security systems to encrypt your payment details.
If the items are in our preview category, then they will be in stock soon. You can order them now and they will be delivered to you as soon as they are available. If an item is listed as ‘out of stock’ then unfortunately you cannot order it at this time. If you contact us with the product number, size and your postcode, we’ll be happy to see if we can find a concession partner near you who may have the item.
Unfortunately not. You will need to place a separate order for any other purchases you would like to make.
Unfortunately, you won’t be able to cancel or change your order. You will need returns, and you will be issued a refund.
If your order has been cancelled, this is most likely due to an item being out of stock. Please be assured that cancelling an order is always a last resort and every effort will be made to source your items: we’ll check in our stores if there is no longer stock in the warehouse. Refunds for cancelled orders will be credited back to your account within 2-3 working days.
If you haven’t received an email confirming your order we would advise checking your junk or spam folder as sometimes our emails will go there, particularly if this is your first time shopping with us. If you have checked here and still cannot see an email please contact our customer service team.
Unfortunately, we are unable to upgrade or amend the delivery service chosen at the time of your order
Just click here and you will be sent an email instructing you on how to reset your password.
If you are requesting a password reset email and not receiving one, please check your junk folder, as it may have sneaked in there. It is also possible that you don’t have an account with us – try creating one here.
If you are receiving an email and are unable to click the link you can either:
- Forward the email to yourself – this will often activate the link which may have been disabled by your spam filters.
- Copy and paste the link text into your browser address bar and hit enter.
Simply sign in to your account using your email and password, where you will be able to update and save all your details including your email, password, payment details and address.
Our systems are not able to differentiate who is and isn’t eligible to pay VAT. Please contact us once you have received your order to confirm which items, if any, you are returning.
When you click on an item and it shows as Out of Stock, if we are getting more of this style you will have the option to request an email to notify you as soon as the item is back into stock. The email will be sent out to all customers who have expressed an interest when any number of units come back into stock, so it is possible that by the time you visit the product page the item has sold out again – make sure you get in quick!
Find full details on our Contact Us page.
Simply enter your email address into the newsletter sign up box at the bottom of any page and press ‘Subscribe’. Our newsletter will keep you up to date with new arrivals, promotions, special offers and sale exclusives.
You have the option to unsubscribe by clicking on a link at the bottom of every newsletter email we send you. If you need to change the details you have registered with us or would like to amend your subscription preferences you can do so through your account here.
We’ve had a makeover! We wanted to make sure shopping with us was as easy and enjoyable as possible, so we’ve added brand new features including a smoother checkout, beautiful new product images and exciting content to inspire you. We’d love to hear your thoughts on our new website, Contact Us.
We have full confidence that you’ll be happy with the products and services we provide. However we appreciate that in some cases, things don’t always go to plan. Here at SwankShe, we love to hear your feedback, so should you find any issues with your purchase, or feel that our service could be improved, please contact us so we can put this right.
